Donation Policy
Last Updated: August 2026
📌 Quick Summary: A donation is only ever recorded once your payment provider confirms it — never before. Platform fees are shown up front, most donations are non-refundable once processed, and duplicate charges are structurally prevented, not just monitored for.
This policy explains how donations work on JaraFund, from the moment you support a campaign to how funds reach the campaign creator.
1. How donations are processed
You can donate from your JaraFund wallet balance, or by card/bank transfer through our payment partner, Paystack. A donation is only recorded as successful once Paystack confirms the payment — if a payment fails or is not confirmed, no donation is recorded and you have not been charged.
2. Platform fee
A platform fee is deducted from each donation before the remaining amount is added to the campaign's balance. The fee percentage is shown before you confirm a donation.
3. Anonymous donations
You can choose to donate anonymously. Your name won't be shown publicly on the campaign, but we still retain the underlying transaction record internally for accounting, fraud prevention, and regulatory purposes.
4. Refunds
Donations are generally non-refundable once processed, since funds may already have been withdrawn by the campaign creator. If you believe a donation was made in error or a campaign is fraudulent, contact support — we investigate reported campaigns and may take action including withholding undisbursed funds while we look into it.
5. Referral tracking
Campaign links may include a referral identifier. If you donate through a link containing a referral, that referral is recorded against your donation for tracking purposes only — this does not currently affect the amount you pay, the amount the campaign receives, or provide any reward to the referrer.
6. Where your money goes
Donations go into the campaign creator's JaraFund wallet balance, which they can withdraw to their verified bank account subject to our withdrawal review process. JaraFund does not guarantee that a campaign creator will use funds as described in their campaign — donating is at your own discretion.
7. Failed and duplicate payments
Our systems are designed to prevent a single payment from being recorded twice, even if a payment confirmation is received more than once. If you believe you were charged twice for the same donation, contact support with your payment reference.
8. Changes to this policy
We may update this policy from time to time. We'll update the "last updated" date above when we do.
9. Contact us
Questions about a donation can be sent to our support team through the app.